Last updated: October 3, 2026
DI LARA fulfills premium wellness products from logistics facilities and inventory partners across North America and South America. Because many products are large-format, specialized or prepared for residential installation, preparation and dispatch times vary by product.
Order preparation
Estimated preparation or dispatch times shown on a product page, at checkout or in your order confirmation are based on current inventory and logistics conditions. Certain products, including some sauna models, may require up to 30 calendar days for preparation before shipment. Transit time begins after dispatch and is separate from preparation time.
Inventory allocation and internal transfers
Depending on availability on the date of purchase, your product may be allocated from a different warehouse or require an internal inventory transfer or other logistics repositioning before final dispatch. If this materially changes the shipment timing stated for your order, we will contact you with an updated estimate.
Shipment delays
We maintain a reasonable basis for any shipment timing we state. If we cannot ship within the time promised for your order, we will notify you and provide a revised shipment date when reasonably available. Where required by applicable law, you will have the option to consent to the delay or cancel the unshipped portion of the order for a full and prompt refund.
Freight and oversized delivery
Saunas, cold plunges, hot tubs and other large products may ship by freight carrier. Delivery may require an appointment and suitable access for a large vehicle. Unless expressly included in your purchase, standard freight delivery does not include installation, electrical or plumbing work, crane service, removal of doors or windows, placement inside the residence or structural modifications.
Delivery access
You are responsible for providing accurate delivery information and reasonable access to the delivery location. Additional carrier charges resulting from inaccessible locations, missed delivery appointments, re-delivery, storage or incorrect delivery information may be passed through to the customer where permitted by law and where properly disclosed.
Inspection at delivery
Please inspect freight-delivered products as soon as reasonably possible. If the packaging or product shows visible transit damage, note the condition with the carrier when possible and contact DI LARA promptly with photographs and order information. Prompt reporting helps us resolve freight claims and does not waive rights that cannot legally be waived.
Cross-border fulfillment
Some orders may be fulfilled across borders depending on destination and inventory location. Duties, taxes, brokerage fees or import charges, if applicable, will be handled as stated at checkout, in the order confirmation or in a separate written quotation.
For delivery planning questions, email business@dilaraone.com or visit our Contact page.