Last updated: October 3, 2026
DI LARA sells high-consideration wellness products, including large-format equipment that may require specialized freight handling. Please review specifications, dimensions, access requirements and installation requirements before purchasing.
Return requests
Unless a product is identified before purchase as custom, made-to-order, final sale or subject to a different written return condition, you may request a return within 30 days after delivery.
For a discretionary return, the product must generally be unused, uninstalled, unmodified and in resalable condition with its original packaging, accessories, manuals and components. We may request photographs before issuing return instructions.
Large and freight-shipped products
For non-defective returns of saunas, cold plunges, hot tubs and other oversized products, return freight and safe packaging are the customer's responsibility unless otherwise required by law. Original outbound shipping or freight charges are not refundable for a change-of-mind return unless the return results from our error.
Custom, made-to-order and installed products
Products that are custom manufactured, specially configured, made to order, modified at the customer's request or clearly identified as final sale before purchase may not be returnable for change of mind. Products that have been installed, filled with water, permanently connected, materially used or modified may also be ineligible for a discretionary return, except where applicable law, a written warranty or a defect claim provides otherwise.
Damaged, defective or incorrect items
If an item arrives damaged, defective or materially different from what you ordered, contact us promptly at business@dilaraone.com or through our Contact page. Include your order number and photographs or video when relevant. After review, we may arrange repair, replacement, replacement parts, return freight or refund as appropriate and as required by applicable law.
Return authorization
Do not ship a large product back without return instructions. Freight returns can require a receiving appointment, carrier documentation and a specific warehouse destination.
Refunds
Approved refunds are issued to the original payment method after the returned product is received and inspected, subject to lawful deductions disclosed in this policy. Payment-provider processing times may vary.
Cancellations before shipment
We will make reasonable efforts to stop fulfillment when a cancellation is requested before shipment. If an order has already entered non-recoverable custom production or has been tendered to a carrier, the product-specific terms disclosed before purchase may apply.
Nothing in this policy limits non-waivable consumer rights available under applicable law.